My Razer Basilisk Ultimate the wireless stopped working after I charged it using the USB cord to 100%. When I unplug the USB cord from the Razer Basilisk Ultimate the mouse no longer works but after plugging the USB cord back in, it works. After unplugging the USB cord from the mouse, I checked the bottom of the mouse and the white light dot is on and the on/off switch is on the ON side. Also when I look at my Razer Synapse when the mouse is plugged it shows up but when I unplug it, the mouse goes away. I do have the Razer Synapse to the most recent version. I have tried resetting and turning on/off the mouse and it still does not work. Unfortunately my mouse is no longer under warranty and Razer is no longer able to assist.
I am reaching out to the community if anyone can help?
Userlevel 7
+1
From what I understand, you have problem with wireless not working on your Basilisk Ult?
How is the wireless dongle connected to your PC? Directly into port on the motherboard? Or via extension cable or via Chroma Dock?
How is the wireless dongle connected to your PC? Directly into port on the motherboard? Or via extension cable or via Chroma Dock?
FiszPL
From what I understand, you have problem with wireless not working on your Basilisk Ult?
How is the wireless dongle connected to your PC? Directly into port on the motherboard? Or via extension cable or via Chroma Dock?
Correct! I have the Razer Basilisk Ultimate and the wireless dongle is connected to in the back of the PC in one of the USB port on the motherboard.
Userlevel 7
+1
When connecting USB dongle, is it visible in windows device manager?
If yes, try Pairing Utility: https://mysupport.razer.com/app/answers/detail/a_id/4868/~/how-to-use-the-razer-mouse-pairing-utility try to pair dongle with your mouse again.
If yes, try Pairing Utility: https://mysupport.razer.com/app/answers/detail/a_id/4868/~/how-to-use-the-razer-mouse-pairing-utility try to pair dongle with your mouse again.
Hi, do you have fix your issue?
I’m having the same issue after a firmware update. I think it bricked my USB dongle. Windows won’t recognize it whether plugged into the mouse dock or any USB port on the PC itself. Worked fine until trying to do the firmware update….
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