Basically my mouse is doing for few past days crazy lighting disco, when its on Razer Mouse Dock Pro. Any sugestions what to do? Everything was fine few days back.
Question
Razer Basilisk V3 35K buged lighting when charging on Razer Mouse Dock Pro
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- Razer Support
Hello DeadNicol,
I understand that your Razer Basilisk V3 35K is displaying erratic lighting effects when placed on the Razer Mouse Dock Pro. Allow me to ask a few questions so I can properly diagnose the issue with your mouse.
- When did you first notice the lighting issue on your mouse?
- Were there any changes made to the system or device before the issue started?
- Does the lighting issue occur only when the mouse is on the dock, or also when it's connected directly to the PC?
- Have you tried using the mouse and dock with a different computer to see if the issue persists?
- Are there any specific lighting effects or profiles that seem to trigger the problem?
- Have you recently installed any software that could impact the mouse's performance?
- What troubleshooting steps have you done so far?
Please PM me with your mouse's serial number so I can verify its model and check for a workaround to fix the issue. All the best!
Thread locked to curb the conversation to PMs.
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