Razer Basilisk V3, and the scroll wheel is broken - warranty | Razer Insider
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Question

Razer Basilisk V3, and the scroll wheel is broken - warranty

  • February 18, 2026
  • 1 reply
  • 59 views
Kasulk

I bought the Razer Basilisk V3 mouse less than a month ago, and the scroll wheel broke. It lost tension and is loose, even though I barely used the mouse. not the one on the left or the one on the right. I want the warranty and a replacement. 

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    1 Reply

    Razer.sushi.boi
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    Hello there, ​@Kasulk!

     

    Thanks for alerting us about this. Where specifically did you purchase it? Do you still have the receipt? Let me know via PM along with the serial number of your Basilisk V3 so I can validate it in our database and for proper documentation. Looking forward to your response!

     

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