razer basilisk v3 dead out of nowhere | Razer Insider
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Question

razer basilisk v3 dead out of nowhere

  • January 26, 2026
  • 1 reply
  • 18 views
Croozy23

I used it yesterday without any issues, tonight , when starting my pc, it didnt turn on. I charged it yesterday ( not over night ), and then used it  then turned off my computer . And today the mouse doesnt work. Doesnt React to cable, not by bluetooth nor 2.4ghz.

 

If i flip it upside down i can see a red light inside it. But nothing externally is lighting up and it is about as useful as a brick.

 

It does not charge of indicate that its charging.

 

I bought it 4th of january 2024 and i only game during winter. Does this thing only last for that long or whats the issue ? Any1 had the same? It doesnt React to the 7 second reset function either.  Help please.  

 

Its about convenient that it dies out of nowhere 20 days past warranty. Its never even been dropped.

 

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • January 27, 2026

Hi Croozy23,

Let me help your with your concern. Before we proceed, please allow me to ask a few questions so we can isolate the problem:

Did you try using a different charging cable or adapter to see if it's a charging issue?

  • Is there any physical debris in the charging port?
  • Have you tried connecting it to different devices to rule out a compatibility issue?
  • Did you check if the device is listed and recognized in the device manager of your PC?
  • Did you attempt a firmware reset or check for any available updates prior to the issue?
  • Have you tried a different power outlet or USB port?

Kindly PM with your Razer mouse serial number and proof of purchase so I can verify its model and warranty. I’d appreciate it if your could also share the list of the troubleshooting steps you’ve tried so far so I can scratch them off of my list. Thanks!


 *Thread locked to curb the conversation to PMs.
 

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