Razer Basilisk V3 disconnecting when not detecting surface | Razer Insider
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When lifting/removing surface from sensor of the mouse, it immediately goes into a dim red light and disconnects from pc. As long as something is covering the sensor the mouse is functioning normally. It also is worth taking note that the free spin stopped working. When waving my finger in front of the sensor (as if wiping it) it also scrolls up and down.

I tried bending the cables and such and I think this is a firmware/software problem. The sensor is also clean so I dont think thats the problem. Ive also tried using it in a different pc without synapse, reinstalling synapse, and reinstalling the mouse driver.

Hello NahtA,

It's good that you've already tried using the mouse on a different PC without Synapse, as well as reinstalling Synapse and the mouse driver. You can try to update the mouse firmware here and see if the issue is fixed. If it doesn’t help, please PM me your device serial number and proof of purchase so I can check for a replacement option. Save the shareable files via any online drive account listed here.  All the best!

​​​​​​​*Thread locked to curb the conversation to PMs.