Hello! I have bought a razer basilisk v3 a while ago(1-2 years ago )  and had no problems with it until this week when it randomly disconnected when i pressed the button just below the mouse wheel (the one used to switch between spin modes). After that, I couldnt connect it again by simply unplugging and plugging in the usb cable as most people would be able to. Every time I would plug it in again, the mouse would light up as usual (as if itds working perfectly) and then go black (and die) after about 1 second. I have tried many times and it seems that it works for that second before shutting down for no reason. I have tried switching the usb ports (i normally plug it at the back of my computer but ive tried another 3 places and had similar results). The only ways i could get it working again was to completely shut down my pc and plug it again in a random spot and hope it would work when i turn my pc on again (worked a few times). I have tried everything: did a fresh install of razer synapse, updated my firmware, tried every other usb both 2.0 and 3.0, checked if my vanguard is updated and not interfering with my mouse, closed the razer synapse, everything. It seems that, when the mouse is working, using the wheel mode button will make it die almost every single time but recently it stopped working even if I don’t use that button(i.e just turning on my computer lol). I have tried contacting razer support, but I couldnt get an email or a phone number. I have also tried dozens of time to contact their support via their support websites but both options (form or chat with support) do nothing as they redirect me to the original page every single time. 

Can someone help me with this issue? Or at least give me an email so I can contact razer directly without any of those annoying forms that do nothing? Any help would be appreciated- thanks!)