razer basilisk v3 pro 35k issues with scroll wheel | Razer Insider
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Question

razer basilisk v3 pro 35k issues with scroll wheel

  • December 28, 2025
  • 1 reply
  • 36 views
ONYXHeartGoldtech924

Been using mouse for 6 months.

Few weeks ago issues with switching from free-spin to tactile started. Today wheel click stopped working entirely. Is there a sollution?

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@ONYXHeartGoldtech924 

I understand that your Razer Basilisk V3 Pro’s scroll wheel has stopped working entirely. Please try these troubleshooting steps below to help resolve the issue: 

​​​​​​

  • Clean the affected button using a can of compressed air.

  • Verify Windows is up to date.

  • Connect your mouse directly to the PC and not a USB hub.

  • Update the firmware on your mouse if it is on the list.

  • Check if a software is causing the issue by closing all Razer apps and software.

    Razer Synapse on the system tray

  • If closing Razer Synapse fixed the issue, reinstall your mouse drivers, and perform a clean reinstall of Razer Synapse.

  • Test your mouse on another PC and verify if the issue still exists.


If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!



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