Razer Basilisk V3 pro dead | Razer Insider
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Hello everyone,

as im currently not able to contact the support directly due to issues with ticket creation I am writing my case here.

Since today my Basilisk V3 Pro is completely dead and not working anymore. I am using the mouse in combination with a mouse dock pro.

I already got some issues for three weeks that the mouse cursor gets sometimes suddenly stuck. This could only be fixed with rebooting or re-connecting the mouse dock pro with USB. I already updated the firmware for the mouse and docking station. This was also not fixing the problem..

Now the mouse is not functional anymore and thats why I am asking for a RMA case. Unfortunately, I was not able to create the support case as there was an error occuring while ticket creation..

I would be really glad if somebody from Razer could react to this case.

Best regards,

Michael

Hello portaltechDeepViolet551,

I’m here to help. Were you able to perform the troubleshooting from this article? If so, PM me your device serial number and the device proof of purchase so I can check for replacement options.  Save the shareable files via any online drive account listed here. All the best!

*Thread locked to curb the conversation to PMs.

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