razer basilisk v3 pro dongle isnt working | Razer Insider
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razer basilisk v3 pro dongle isnt working

  • January 13, 2023
  • 35 replies
  • 13940 views
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35 Replies

m3dium3
  • m3dium3
  • Insider Mini
  • April 22, 2024

I have the same issue with the dongle not working. Have to use wired  on a wireless mouse for gaming. . Hope razer would look into this , guessing likely a software issue. 

F
  • fallen13371
  • Insider Mini
  • May 19, 2024

My adapter for the Razer Basilisk x Hyperspeed mouse is broken, is it possible to order a replacement? I live in Europe - Poland.

 

 

pls help me

buzzTopazvision611

I found video on youtube dude uploaded program for reset paring with mouse and receiver. Maybe it help somebody. In my case (basilisk v3 pro) my receiver is dead. I tried turn this cr*p on two deferent pc, but it still not working. Now I have wireless mouse who working only by wire, this happy end by razer!

If your mouse is still on warranty, then RMA the dongle.

 

THIS WORKS, i bought a mouse on eday for cheap with out the dongle and then bought the dongle separately paired it and it worked 

THANKS 

hoonsubin
  • hoonsubin
  • Insider Mini
  • August 2, 2024

I’m also having the exact same issue. Only the dongle wasn’t working. Is there a way I can buy the dongles separately?

thinkJADEDarkGunmetal900

Y’all just file a ticket here at Razer Support and they will send you a new replacement dongle. Limited Warranty for the mouse is 2 years. Hope it helps.

thinkJADEDarkGunmetal900

They sent me a replacement dongle after 3 weeks and still it doesnt work. They should be ashamed of themselves!

the_matrix_has_you

I haven’t gamed in a few months. Get back on dongle doesn’t work. I’ve barely used this thing it shouldn’t be broken yet. SO FRUSTRATING

Calthevin
  • Calthevin
  • Insider Mini
  • July 14, 2025

Im wondering if it would work if I bought a new dongle

FiszPL
Vanguard
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  • FiszPL
  • VANGUARD
  • July 14, 2025

Im wondering if it would work if I bought a new dongle

If the previous dongle is not visible in Windows device manager (so assume it’s dead) - new dongle will work. But you have to pair it for the 1st time when using with mouse.

Z
  • zero_3
  • Insider Mini
  • January 24, 2026

Good luck on getting help. I have the same issue and is out of warranty then I checked I am not eligible for support! Not even a simple inquiry on where to buy. Shame on Razer for forcing customers to pay for support and not providing any free support if your out of warranty. Will stop buying their products. Will mover over to Logitech!

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