Last night my mouse ran out of battery so I plugged it in to charge but it didn’t turn on, I left it charging overnight and today it still has not turned on and wont turn on even after pressing down on right and left click and mousewheel for 7 seconds.
Solved
razer basilisk v3 pro not turning on or charging
Best answer by Razer.ScarletRouge
Hey there,
I understand that your mouse is not turning on even after charging overnight, and it still doesn’t respond even after performing a reset. Please try the troubleshooting steps below to help resolve the issue.
-
Verify Windows is up to date.
-
Update the firmware on your mouse if it is on the list.
- If charging via a mouse dock, clean the pogo pins and the mouse charging pins using a Q-tip and alcohol.
- Disable Razer Synapse and test the device.
-
Test your mouse on another PC and verify if the issue still exists.
If the issue persists after performing the troubleshooting steps, please send me a private message along with your device's serial number so I can check its details in our system and assist you further. Thank you!
*Thread locked to curb conversation to PM.
This topic has been closed for replies.
- Razer Support
- Answer
Hey there,
I understand that your mouse is not turning on even after charging overnight, and it still doesn’t respond even after performing a reset. Please try the troubleshooting steps below to help resolve the issue.
-
Verify Windows is up to date.
-
Update the firmware on your mouse if it is on the list.
- If charging via a mouse dock, clean the pogo pins and the mouse charging pins using a Q-tip and alcohol.
- Disable Razer Synapse and test the device.
-
Test your mouse on another PC and verify if the issue still exists.
If the issue persists after performing the troubleshooting steps, please send me a private message along with your device's serial number so I can check its details in our system and assist you further. Thank you!
*Thread locked to curb conversation to PM.
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