Razer Basilisk V3 Pro not working wirelessly | Razer Insider
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I’ve had this mouse for a little under a year now ever since day 1 it hasn’t worked wirelessly. The mouse will work perfectly fine when connected to my pc via usb, but as soon as I unplug it, it doesn’t work; no power, no nothing. I’ve tried to factory reset it and update its drivers, and nothing seems to work. The mouse is also always stuck on 55% whether I charge it via usb or the charging dock. Does any one have a solution?

I think I have the same issue I cant find anything about it though I have to use it wired I think it has something to do with the 2.4ghz dongle my computer isn't even detecting it I even tried plugging it into multiple different devices and no effect

Hi triplez3ta,

I’m sorry to hear about the wireless connection issue with your Razer Basilisk V3 Pro. Please fill in the following, so we can initiate a ticket on your behalf: 

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Proof of purchase in a PDF file.

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