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Razer Basilisk V3 RZ01-04000

  • June 7, 2026
  • 1 reply
  • 15 views
insanityNL

Hi all,

It seems a reoccurring issue happened again today.

Been using the said mouse for a while now. Everything was just great, until the scroll wheel just stopped working. Any other function on the scroll wheel is working fine, just not the scroll part.

- Have used compressed air to clean (while not really needed though)
- Removes all razer software using Revo Uninstaller to remove everything
- Rebooted the pc after uninstalling the software
- Reinstalled all software (Synapse 4 and Chroma App)
- Rebooted PC again
- Tried the device firmware update (which told me I was already on the latest firmware) 

Nothing worked.

Any suggestions are most welcome

Many thanks in advance !

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@insanityNL 

I understand that the scroll wheel on your mouse is no longer working for scrolling, even though other scroll wheel functions are still responding. Could you please confirm if the issue persists when the mouse is tested on another PC, if available? This will help us determine whether the issue is device-related or system-related.

Additionally, please please send me a private message along with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload the proof of proof using the link below and then send me a private message with the link once it’s uploaded. Thank you!

https://imgur.com/upload


 

*Thread locked to curb conversation to PM. 

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