Scrollwheel worked without any problems and then just stopped working without any reasons
Things i tried to fix the problem:
-Reinstall drivers for the mouse
-Reinstall firmware for the mouse
-Changing USB port for the mouse
-Trying mouse on different PC
-Reinstalling Razer Synapse
Mouse is round 1 year old
Serial number: (removed for security purposes)
Hey there,
I understand that your scroll wheel was working perfectly before and then suddenly stopped working without any apparent reason. Could you please let me know if there were any recent incidents that might have contributed to the issue, such as a drop, spill, heavy dust exposure, or general wear over time?
Please try to use a can of compressed air under the affected button to dislodge dirt, dust, and other debris stuck under the switches or other parts of your Razer mouse.
Please let me know once you have a chance to share these details so I can assist you further. Also, I have edited your post and removed your device's serial number for security purposes. Thank you!
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