razer basilisk v3 x hyperspeed is connected but doesn't move | Razer Insider
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razer basilisk v3 x hyperspeed is connected but doesn't move

  • March 5, 2025
  • 1 reply
  • 32 views
C

Hi, my razer basilisk v3 x hyperspeed is connected but doesn't move. do you have any solution? It’s clicking but is not moving through the screen.

 

Thanks!

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    pancholr
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    1 Reply

    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • 3274 replies
    • March 5, 2025

    Hello chrisvanbasten,

    I understand the your Razer Basilisk V3 X HyperSpeed’s cursor does not track as expected. To fix the issue, please follow the troubleshooting steps in the article and take note of the results. If the same problem persists, PM me the mouse serial number and proof of purchase so I can check for replacement options. Save the shareable files via any online drive account listed here. Take care for now!

    *Thread locked to curb conversation to PM.

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