My Razer Basilisk V3 X Hyperspeed battery life is draining very fast. I mostly use the mouse on BT with a usage averaging to 2-3 hours daily on non gaming tasks. It has been 3 weeks since I got a new battery and the battery is at 20% with the above mentioned usage. I had updated the firmware as well. This is no where close to the 535 hours of battery life on BT as promised on Razer website for this model. Am I missing something?
Razer Basilisk V3 X Hyperspeed rapid battery drain issue
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I have the same problem. The mouse is used in operation and the battery lasts for about a week.
- Razer Support
Hey there,
I understand that you are having a battery issues with your Razer Basilisk V3 X Hyperspeed. Please try these troubleshooting steps below to help resolve the issue:
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Verify Windows is up to date.
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Update the firmware on your mouse if it is on the list.
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Verify the mouse is fully charged (use new batteries or charge Lithium-Ion batteries for 30+ minutes).
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If charging via a mouse dock, clean the pogo pins and the mouse charging pins using a Q-tip and alcohol.
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Test your mouse on another PC and verify if the issue still exists.
If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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