Razer Basilisk V3 X Hyperspeed --- scroll wheel issues | Razer Insider
Question

Razer Basilisk V3 X Hyperspeed --- scroll wheel issues

  • 9 May 2024
  • 1 reply
  • 33 views
M

simply put, the scroll wheel will randomly scroll up one tick, which is extremely frustrating because i use scroll wheel to switch weapons while in game, therefore when it does this (quite often) it will switch my weapon in the middle of a fight, costing me the game. it happens often enough that i just haven’t touched any of my pvp / pve games because i know i’m going to lose every gunfight. 

 

please lmk if this is a software fix or if i need to replace my mouse

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1 Reply

Razer.Aero

Hi MackCheeses,

When did the issue start occurring? Is there any noticeable physical damage to the device? Is the scroll wheel hard to turn or stuck in a certain way? Does the issue persist with the Razer Synapse closed or disabled? To isolate the problem, kindly perform the steps below:

  1. Make sure that the mouse is connected directly to your computer and not to a USB hub. 
  2. If it's already connected directly to the computer, try a different USB port.
  3. Let’s check if any software is causing the issue. Try to close or disable Razer Synapse 3 and observe if the issue persists without Synapse. 
  4. If the issue persists without Synapse, try to uninstall the mouse drivers here.

If the same problem persisit, PM me the device serial number and proof of purchase so i can check for replacement options. Save the shareable files via any online drive account listed in this link. All the best!

*Thread locked to curb conversation to PM.

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