razer basilisk wheel wont work well anymore | Razer Insider
Skip to main content
Question

razer basilisk wheel wont work well anymore

  • September 8, 2025
  • 1 reply
  • 8 views
F

So I was playing my game and drop my mouse on the floor and the wheel on my mouse stop locking in place so now when I spin the wheel it just keep spinning with no sound 

    This topic has been closed for replies.

    1 Reply

    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • September 8, 2025

    Hi frontDarkRedroad897,

    I'm sorry to hear about the trouble with your mouse after it was dropped. It seems like the scroll wheel mechanism might have been affected. Try to inspect the mouse for any visible damage or loose parts. Ensure there’s no debris around the scroll wheel, which might impact its movement. A gentle use of compressed air can help clear out any particles. I hope this helps. You can also try the troubleshooting steps here to fix the issue.

    You may find time to read the full details of the Razer Warranty Policy - Exclusions and Limitations. Thanks for your understanding, and stay safe!

    *Thread locked to curb the conversation to PMs.

    CookiesCookie settingsAccessibility statement