FieldDrabPEARLquick914
just bought a mouse and after connecting it I installed Synapse, but it doesn't see the mouse, but when I switch to Bluetooth it immediately appears in Synapse, I don't know what to do, please help me



Here is a video of how it happens -

The transition from BT to 2.4hz and vice versa should be seamless. For isolation purposes, try following the steps here. PM me the serial number so I can validate its model and check for other model-specific steps to help you resolve the issue. Thanks!



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