Razer Basilisk X HyperSpeed It shuts off and does not come back on | Razer Insider
Question

Razer Basilisk X HyperSpeed It shuts off and does not come back on

  • 2 June 2023
  • 5 replies
  • 409 views
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If the mouse lies motionless for any length of time (it can be 5 seconds or 1 minute)
it may turn off and not turn on again until I remove the battery for a couple of seconds
I tried:
-Buy other batteries
-Install different versions of synapses and just work without it
-Reinstall Windows


PS:
-It can turn off when the battery is fully charged
-The transmitter is on table with mouse in 4 inches away from the mouse\ 2.4 mode
-The power save setting in the program is set to the longest possible shutdown

5 Replies

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?????????

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ygbiyiubh

R

Hey, did you find any solution for this? It's happening the same thing to my basilisk, I genuely think they just didn't have any quality control over its production.

H

I have the same issue. Returned my first mouse under warranty with the same issue. The new mouse? Same issue. I have searched for a solution but none is available. From what I can tell; this is an issue with the product that will persist regardless of firmware or software updates.

Best case; go get a new one under warranty. Hopefully, that one will not have the issue.
 

Its a shame, cause the mouse itself is great! And I am a long time Razer fan. But reality is a cruel mistress.

Y

is anyone experiencing this problem using Wireless AX standard in their home?

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