Razer Basilisk X Hyperspeed mouse not connecting

Question

My Razer Basilisk X Hyperspeed is not showing in Bluetooth devices, neither connecting as 2.4 nor in Razer Synapse.I have tried all solutions in these forums but nothing helpsCan someone help?

Razer.Aero · Answer

Hithe_ashish,I undertand the your Razer Basilisk X HyperSpeed is no longer detected on pc. Have you triedconnecting your mouse to a different computer that doesn’t have Razer Synapse installed?PleasePMyour device serial number and proof of purchase so I can check for replacment options.I'd appreciate it if you could provide a list of the troubleshooting steps you've tried so far, so I can scratch them off my list. All the best!*Thread locked to curb conversation to PM

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