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Razer black shark v2 pro

  • November 19, 2025
  • 1 reply
  • 21 views
A

Hello ,

i have problem with my razer black shark v2 pro 2023 version . if i open razer synapse they are stuck on 80% and if i plug cable on charging into them they also are stucked in synapse . Icon is blinking on green its looks like recharge but still on 80% without moving . And also if i dont have them into charging cabel they run like 30-40 min and after blinking red like they are uncharged . It starts like 2 monts ago? in past i never got that problem they freely run like 15 -16 hours without recharge now i need to use almost every time cable its disgusting . 

I also try to full charge them without use but after i turn them on in first minute they was in red and uncharged .

Can u somehow help me please ? i need to replace batery in headphones or ? what to do . 

 

Thanks for your answer . 

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • November 20, 2025

Hi autoCosmicLatteroad833,

I understand you’re experiencing charging and battery issues with your Razer BlackShark V2 Pro (2023), where the device gets stuck at 80% in Razer Synapse, and the battery life has dramatically decreased. Have you recently updated Razer Synapse or installed any new software that might affect device connectivity? Is there any visible damage to the headphones or charging cable that could affect performance? Have the headphones been exposed to extreme temperatures or moisture?

Please try the troubleshooting steps below:

  • Disconnect the headphones and close Razer Synapse.
  • Clean the charging port and USB connections to ensure there is no dust or debris interfering with the connection.
  • Reconnect the headphones and restart Razer Synapse.
  • Ensure your Razer Synapse software is up to date. An outdated version might cause connectivity and battery display issues.
  • Try to recalibrate the headset battery . Fully discharge the headphones by using them until they turn off and Charge them for at least 12 hours, uninterrupted, to recalibrate the battery sensor.

If the problem persists after trying the above steps, it might be a hardware issue. Please PM me with your device’s serial number and proof of purchase for warranty validation. You can upload it to Google Drive and set the privacy to "Public" or “Anyone with the link” so we can view it. Thank you for your cooperation.

*Thread locked to curb the conversation to PMs.

 

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