Razer Blackshark V2 7.1 Surround Sound problem | Razer Insider
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I just bought a Razer Blackshark V2 from Bestbuy today and in the box it says “For 7.1 channels and beyond.” which means it has the 7.1 Surround Sound System For Gaming. But the activation didn’t come with the purchase. As now I am trying to get a code through online services it showing me that, “Your Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products.” 
I have photos with the serial number on the box and on the headphones and a receipt. What should I do?


Tell me how I can get the 7.1 Surround Sound activation code?

Please solve this problem!!
Headset serial number: (Removed for security purposes)

Hello MintCreamplanebiz333,

Thank you for your interest in purchasing the Razer BlackShark V2. Please be informed that the device is equipped with THX Spatial Audio through Razer Synapse 3. I recommend following the instructions provided in this article to set up THX Spatial Audio for your headphones on Razer Synapse. I hope this information is helpful. Feel free to PM me if you need further assistance. Have a good one!

*Thread locked to curb the conversation to PMs.

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