Hello,



Some months ago I purchased a Blackshark V2 headset directly from you. It is comfortable and works very well. However I wear it at least 8 hours a day both for work and later on for play and it has a habit of accumulating oil and sweat.



I've looked into how to remove the earcups for proper cleaning, as wiping them with a cloth has not worked. I found your video here: and attempted to do as instructed. One of my earcups is now ripped at the site where you suggested I begin removal. The reply on your video suggested I contact you here.



Please get back to me when you can.



Thank you.