Hello, I have a brand new Blackshark V2 Hyperspeed. Wired and Bluetooth work but the Hyperspeed Dongle that was included does not seem to power on.
I have it plugged directly into the computer (no hub). When I connect the dongle, there is a faint green light for one second and then nothing. My computer does recognize it but the Synapse software does not. I’ve tried different ports, different computers, and there’s no change.
Edit: It works now but I’m not sure what exactly did it.
I have this same problem, I disconnect it and when I try to connect it, it only reflects a dim green light, a continuous red light or it does not turn on at all. The headset still has the green light flashing as if it is trying to pair with the dongle, but it doesn't. It is also impossible for me to update the firmware or pairing because it does not recognize that the dongle is connected. This is something that happened to me overnight, it just didn't want to connect anymore. The headset itself works and so does the Bluetooth but it is not possible to connect it to the dongle. Did you uninstall any type of software or do something specific that you remember? It would help me a lot. Please and thank you
Same thing happened to me. I am in Windows 11.It just happened overnight and nothing I can do about it. I contacted the Razer support for a replacement.
I have this same problem, I disconnect it and when I try to connect it, it only reflects a dim green light, a continuous red light or it does not turn on at all. The headset still has the green light flashing as if it is trying to pair with the dongle, but it doesn't. It is also impossible for me to update the firmware or pairing because it does not recognize that the dongle is connected. This is something that happened to me overnight, it just didn't want to connect anymore. The headset itself works and so does the Bluetooth but it is not possible to connect it to the dongle. Did you uninstall any type of software or do something specific that you remember? It would help me a lot. Please and thank you
Same thing happened to me. I am in Windows 11.It just happened overnight and nothing I can do about it. I contacted the Razer support for a replacement.
Try uninstalling the Razer Synapse you currently have, and go to this link to download The New Razer Synapse – Razer Gaming Software Update | Razer United States "The New Synapse", keep the headset connected to the cable while the software is installed. When the installation is finished, the software will detect your device and ask you to restart to complete the installation and when you restart your PC, reconnect the cable to the dongle and it should work as usual. Is it like a bug? I'm not sure, but normally when I turn off the PC the dongle stops working, and I have to uninstall and reinstall the new synapse and do the same steps. I am no longer using the razer synapse 3. The error may be part of an update
Hello, I have a brand new Blackshark V2 Hyperspeed. Wired and Bluetooth work but the Hyperspeed Dongle that was included does not seem to power on.
I have it plugged directly into the computer (no hub). When I connect the dongle, there is a faint green light for one second and then nothing. My computer does recognize it but the Synapse software does not. I’ve tried different ports, different computers, and there’s no change.
Edit: It works now but I’m not sure what exactly did it.
Did you already find how you fixed it? i also have this problem:(
Hello, I have a brand new Blackshark V2 Hyperspeed. Wired and Bluetooth work but the Hyperspeed Dongle that was included does not seem to power on.
I have it plugged directly into the computer (no hub). When I connect the dongle, there is a faint green light for one second and then nothing. My computer does recognize it but the Synapse software does not. I’ve tried different ports, different computers, and there’s no change.
Edit: It works now but I’m not sure what exactly did it.
Did you already find how you fixed it? i also have this problem:(
I have the same problem, I'm waiting for a replacement, hoping the issue will be resolved.
I have been using the black shark v2 with the dongle for about two months, but today is just turned off. When I plug it back in it says the USB malfunctioned. I tried to update the firmware and my intel drivers, but it just doesn’t work.
Same thing happened to me. I am in Windows 11.It just happened overnight and nothing I can do about it. I contacted the Razer support for a replacement.
I have this same problem, I disconnect it and when I try to connect it, it only reflects a dim green light, a continuous red light or it does not turn on at all. The headset still has the green light flashing as if it is trying to pair with the dongle, but it doesn't. It is also impossible for me to update the firmware or pairing because it does not recognize that the dongle is connected. This is something that happened to me overnight, it just didn't want to connect anymore. The headset itself works and so does the Bluetooth but it is not possible to connect it to the dongle. Did you uninstall any type of software or do something specific that you remember? It would help me a lot. Please and thank you
Did you get a replacement?
Can anyone confirm the new dongle was the fix? I just tried to do firmware updates and the dongle doesn’t stay connected long enough
Having the same issue. Followed instructions to update firmware and still nothing. Can a new dongle be ordered?
COntacted Razer and ran through diagnosis. Nothing worked so they swiftly sent a replacement and it works great now.
having a similar problem. i just used them yesterday and it stopped working i dont know why either.
Same thing happened to me. I am in Windows 11.It just happened overnight and nothing I can do about it. I contacted the Razer support for a replacement.
Try uninstalling the Razer Synapse you currently have, and go to this link to download The New Razer Synapse – Razer Gaming Software Update | Razer United States "The New Synapse", keep the headset connected to the cable while the software is installed. When the installation is finished, the software will detect your device and ask you to restart to complete the installation and when you restart your PC, reconnect the cable to the dongle and it should work as usual. Is it like a bug? I'm not sure, but normally when I turn off the PC the dongle stops working, and I have to uninstall and reinstall the new synapse and do the same steps. I am no longer using the razer synapse 3. The error may be part of an update
where can i uninstall the synapse?
Same thing happened to me. I am in Windows 11.It just happened overnight and nothing I can do about it. I contacted the Razer support for a replacement.
Try uninstalling the Razer Synapse you currently have, and go to this link to download The New Razer Synapse – Razer Gaming Software Update | Razer United States "The New Synapse", keep the headset connected to the cable while the software is installed. When the installation is finished, the software will detect your device and ask you to restart to complete the installation and when you restart your PC, reconnect the cable to the dongle and it should work as usual. Is it like a bug? I'm not sure, but normally when I turn off the PC the dongle stops working, and I have to uninstall and reinstall the new synapse and do the same steps. I am no longer using the razer synapse 3. The error may be part of an update
where can i uninstall the synapse?
via settings on windows, or just press windows key and type add remove
I’m having the same problem seems to be every time I update windows my dongle is broken for a time
Hello, I have a brand new Blackshark V2 Hyperspeed. Wired and Bluetooth work but the Hyperspeed Dongle that was included does not seem to power on.
I have it plugged directly into the computer (no hub). When I connect the dongle, there is a faint green light for one second and then nothing. My computer does recognize it but the Synapse software does not. I’ve tried different ports, different computers, and there’s no change.
Edit: It works now but I’m not sure what exactly did it.
i know what happened...the EQ button if u push twice it will change to blueetoth mode and if u push twice again it will change to hyperseed wireless
I have a similar problem, synapse tells me to set it as default, but the headphones dont show in the default output when connecting it with dongle. Works fine with cable. This situation only persists when synapse is installed, with synapse uninstalled the dongle also works fine.
For anyone still looking for a fix - here’s the fix.
Go to your Razer device page and find/download the Pairing Utility software, open it up and follow all the steps. By the end, the green light should come back up on your dongle.
for how still have to problem i gocha
its very easy
just trun on your headset
make it in bluetooth piring and connection it
then go to audio output silently u will see blackshark v2 headset and onther one samename but having bt
use the one with no bt
fast go and disconnect the bluetooth
ur welcome
How can it be that everyone is having the same issue with the same product and Razer doesn’t give us a real solution. My headset is out of the warranty so what am I supposed to do? The headset works fine its just the dongle that doesn’t work. This is so frustrating.
A (possible) SOLUTION:
Hey y’all, I’d bought my headset brand new and the dongle wasn't connecting for nothing. But I figured it out. The button that allows you to switch from Default to movie to game etc just needs to be double pressed to allow pairing bluetooth mode to change to pairing to the Dongle. Then from there the synapse app can see it and then you can update the firmware.
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