Razer blackshark v2 hyperspeed not connecting to dongle | Razer Insider
Question

Razer blackshark v2 hyperspeed not connecting to dongle

  • 2 October 2023
  • 1 reply
  • 2876 views

Hi.I received my headphones today and they won't connect to the wireless dongle that came with them. It's a pair of Blackshark v2 Hyperspeed. I get the dongle up in the update tool but synapse can't find it.

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1 Reply

Hello Marrson,

Please try to download the Razer USB HyperSpeed Dongle Utility here and re-pair your headset. If your device isn't detected in Razer Synapse, please follow the troubleshooting steps in this link. I hope this helps. If the same issue persists, PM me with your device serial number so I can verify its model and check for available updates. All the best!