Hello,
I have just replaced my old Kraken with a Blackshark. The sound is much worse on the new headset. There is a constant static sound when the headphones are turned on regardless of if connected via bluetooth or directly wired into the laptop (a new Blade 18).
I have tried the following:
- Update firmware
- Disable THX
- Disable any sound enhancements
- Remove and reinstall Synapse
- Uninstall and reinstall headset drivers
- Try all USB ports on the laptop
- I’ve even tested the headset on a different laptop - same issue
Thanks.