Razer Blackshark v2 Hyperspeed static | Razer Insider
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Razer Blackshark v2 Hyperspeed static

  • May 30, 2024
  • 1 reply
  • 239 views
P

Hello,

I have just replaced my old Kraken with a Blackshark. The sound is much worse on the new headset. There is a constant static sound when the headphones are turned on regardless of if connected via bluetooth or directly wired into the laptop (a new Blade 18).

I have tried the following:

  • Update firmware
  • Disable THX
  • Disable any sound enhancements
  • Remove and reinstall Synapse
  • Uninstall and reinstall headset drivers
  • Try all USB ports on the laptop
  • I’ve even tested the headset on a different laptop - same issue

Thanks.

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • 3319 replies
  • June 1, 2024

Hello paradiddle1984,

Thanks for posting your concern here. Were there any changes made to your system or headset before the issue Were there any incidents that happened to your headset before the issue? i.e., dropped. Does the static audio persist without the Razer Synapse? Are you experiencing the same problem with other applications? Please PM me your device serial number and attach the proof of purchase so I can check for replacement options. Save the shareable files via any online drive account listed here. I hope to hear from you soon.

*Thread locked to curb conversation to PM. 

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