Razer Blackshark v2 Hyperspeed the mic doesn't pick up audio when used wireless. | Razer Insider
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Razer Blackshark v2 Hyperspeed the mic doesn't pick up audio when used wireless.

  • May 20, 2026
  • 1 reply
  • 25 views
Nuinias

As the title says the mic doesn’t pick up audio when connected via dongle. When I use it with the cable the mic works. Does anyone have a solution for this ?

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • May 21, 2026

Hi Nuinias,

I’m here to help. I understand that the mic works when the headset is connected by cable, but not when using the dongle. To help isolate the issue, I’d like to ask a few questions:

When did the issue start? Does the issue also happen on another PC? Is the dongle being detected properly by your PC?

Please try the troubleshooting steps in this article for headset microphone issues. If the issue persists, send me a PM with the headset serial number and the detailed results of the steps you’ve tried so far. All the best!

 

Thread locked so we can continue via PM.

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