Razer BlackShark V2 HyperSpeed Wireless – Power button not powering on | Razer Insider
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Razer BlackShark V2 HyperSpeed Wireless – Power button not powering on

  • August 22, 2025
  • 1 reply
  • 115 views
Karfakias

Hello,

I have a problem with my Razer BlackShark V2 HyperSpeed Wireless. The power button only works as play/pause when I use the cable, but it never powers the headset on.

Here is what I have already tried:

  • Hard reset (holding the power button 10–18 sec while connected with USB-C).

  • Firmware update through Synapse following the official Razer instructions.

The issue persists. Additional details:

  • After performing a hard reset, when I release the button the headset says “Power off.” Windows does not recognize the device at that point.

  • If I press the button again, it continues to say “Power off” every time. The only way to make Windows recognize the headset again is to disconnect and reconnect the USB-C cable.

  • Before updating the firmware on Synapse, the battery status was always stuck at 29% and never changed (from the moment the problem first appeared).

  • One day before this issue, the headset was randomly disconnecting without reason.

ChechuMod
This topic has been closed for replies.

1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • August 23, 2025

Hey ​@Karfakias,

Let me check on your headset. Does it work fine in wireless mode? Is the LED status indicator lit when connected via the cable? Please also send me a PM with the serial number so I can verify it in our system and check for applicable workarounds that might address the connection issue you're currently experiencing.

 

 

*Thread locked to curb conversation to PM. 

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