Razer blackshark v2 pro 2020 disconnecting randomly | Razer Insider
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Hello, i have a problem with my Razer Blackshark V2 Pro 2020 edition.
The headset disconnects randomly while in use with the 2.4ghz dongle.

When the problem occurs i hear beeping sound (normally 2-3-5 times) and after that the sound just stopps for abour 20 seconds or so (sometimes more) or even turn off the headset completely by itself..
all drivers are updated even those on the Razer razer wireless charger, mouse, keyboard.. etc.
I will share my build here also - 
 

PC Specs

 * MOBO: Asrock X570 PG Velocita -  New and with warranty

* CPU: AMD Ryzen 7 5800X Base Clock 3.8GHz - Turbo boost 4.7Ghz -  new and with warranty

* COOLER: MSI MAG CORELIQUID 360R V2 - New and with warranty

* RAM: Corsair VENGEANCE®️ RGB PRO 32GB (4 x 8GB) DDR4 DRAM 3200MHz C16 Memory Kit — Black 2 of the sticks are new and with warranty

* PSU: Cooler Master V750 V2 gold - new and with warranty 

* SSD: Samsung 980 NVMe M.2- 1TB

* SSD: Samsung 980 NVMe M.2- 500GB -  new and with warranty

* SSD: Samsung 980 NVMe M.2- 500GB

* GPU: ASUS Phoenix GeForce RTX™️ 3060 12GB GDDR6 / 192bit -  no warranty

* Computer Case: Fractal Design Meshify 2XL - new and with warranty

* OS: Win 11 x64 PRO - activated with payed liecense

 Headset: Razer Blackshark V2 Pro 2020 Wireless -  used 2 years

* Mouse: Razer Viper Ultimate - used 2 years

* Keyboard: RAZER BLACKWIDOW V4 - new and with warranty

 

Noone with a similar problem to mine? Pls.. someone help.

I have same Problem with my Razer blackshark v2 pro 2020.

Tried on second PC…..same Problem. Bios and Drivers updated.

Mainboard Asus Rog Strix B550-F Gaming. OS Windows 11

So it seems like an headphones problem… or razer Synapse.. its not the drivers and etc if u also tried ot another pc 😕 … hope someone have a solution. its really frustrating.

you get your Problems with the new PC?

 

In Devicemänager the blackshark device are not migratet.

the software for this headset is complete garbage. Never buying this junk again

the software for this headset is complete garbage. Never buying this junk again

I agree with you, but i noticed that when im watching a movie or youtube video they dont disconnect.

you get your Problems with the new PC?

 

In Devicemänager the blackshark device are not migratet.

what do u mean? i have to do something in device manager?

I’m not sure if this is the issue, but I found another thread in which USB/Bluetooth devices can randomly disconnect due to power saving settings.  There are two places to look.  The first is under Device Manager>Bluetooth.  Right each bluetooth controller and look for power management settings.  In here, there will be a box that states “Allow the computer to turn off this device to save power.”  Turn that off.  This setting was removed in Windows 10 after 2004, so I didn’t have this setting.  The workaround here is to go into Human Interface Devices, this is were I saw my Razer Blackshark V2 Pro.  I right clicked it and disabled that setting.  In fact, I disabled this setting on all of my controllers because I have no need to have my computer randomly turn off my connected devices.  I haven’t tried it out much yet, but it seems like this could fix the issue as it’s likely Windows is prioritizing power over having a wireless connected device.  Hope this helps someone!

 

 

UPDATE:  I’ve also removed the power shutdown option for Universal Serial Bus controllers.  I’ve now played 2 days without the headset disconnecting!

 

Well, the issue came back so this didn’t appear to have fixed the problem.  @Razer Admin is there no fix for this issue?  This was not a cheap headset and these problems appear to be happening to a significant amount of people.  

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