Hello,
I need assistance getting a replacement USB wireless dongle for my Razer BlackShark V2 Pro (2020) headset. Unfortunately, I cannot retrieve the serial number because the serial sticker has fallen off and I have lost the original packaging box.
Here is what I have already tried:
- Removed both ear cushions to check for the serial label
- Looked around the left earcup, yoke/arm, and headband
- Tried connecting the headset to Razer Synapse, but the device is not detected (so I cannot retrieve the serial from Synapse)
The only marking on the headset is the part number:
P/NO: RZ04-03220100
I do still have:
- My original purchase invoice
- Photos of the headset
Could you please help me verify the device and proceed with a USB dongle replacement even without the serial label? I’m ready to provide any additional photos or information you need.
Thank you.
