Hiya, hope whoever reads this is having a great day. C:
So I bought these new headphones around January 1st and have been experiencing this main issue for quite a few months, it has gotten to the point where I couldnt stand it anymore and actually bothered to try and get it resolved. I have done a clean reinstall of the Razer Synapse program a few times already to no avail, and other headphones we have in the house does not experience this issue;
Issue/Bug: The Razer Blackshark V2 Pro (2020) I bought experiences a HEAVY increase in volume anytime I swap inbetween tabs while audio is already playing. And it gets so loud to the point where I am experiencing hearing issues a short while after. (An example is having Media Player playing some Music then clicking into a game or opening up my browser and my audio feels like it goes from 70% all the way to above 100%). This heavy volume increase only happens for 5 seconds then it fades back to normal volume. I am also a streamer and this audio spike does NOT get caught through OBS, volume is normal in the audio mixer and to my viewers. Which makes me worried theres something wrong with my headphones physically. The physical volume slider on my headphones is also set at normal (where the slider kind of snaps into the middle spot). Moving the slider proved no help to this issue unfortunately, as the issue still persists.
Things I have done to try to resolve this:
- Clean Reinstall of Razer Synapse (a few times)
- Reinstalled Windows 11
- Reinstalled drivers
- Uninstalled Razer Synapse 2 and installed Razer Synapse 3
- Reinstalled firmware
Dont know if it provides additional information that may or may not help but this is the product serial number:
HN2323D13102539
Any help is highly appreciated! I want my ears to stop bleeding when I swap inbetween tabs :(