Hello,
I would like to ask for help with my Razer BlackShark V2 Pro (2023) headset on Windows 11.
I am experiencing crackling audio and random volume shifts during use. The issue occurs during normal playback (music, games, voice chat). The only temporary solution I’ve found is disabling “Audio Enhancements” in the Windows Sound settings (Control Panel). Once I disable them, the crackling and volume fluctuations stop. However, this is not an ideal solution because EQ presets and other audio enhancements do not work in Razer Synapse 4.
Here’s what I have already tried:
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Reinstalling Razer Synapse 4
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Completely removing headset drivers through the CleanupRazerDrivers.exe and reinstalling them through Razer Synapse 4
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Cleaning registry entries related to the Razer
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Testing different USB ports
Unfortunately, the issue persists unless Audio Enhancements are disabled.
Could you please advise on further troubleshooting steps? Is this a known issue with the BlackShark V2 Pro (2023) on Windows 11 or with the current Synapse version?
Thank you in advance for your assistance.