Razer Blackshark V2 PRO (2023) mute and 0 sound issues

Question

When I push the mute button on it, it stays mute even when I push on it again so I have to unplug the dongle and replug it to be demuted. Same goes for when I lower the sound to 0, sound just stops coming out the heaphones even if I turn it up, until I unplug and plug it back. Does someone know how to fix this pls?

Razer.Aero · Answer

HiMW_Khalys,Do you have a different computer that we can test your headset with? Does the issue persist when using it via2.4 GHz modeor Bluetooth? To fix the problem, please follow the troubleshooting in this article. Feel free to send meaPM with your device serial number if you need additional assistance. Have a great day!​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

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