I am experiencing a progressive audio quality issue with my Razer BlackShark V2 Pro headset.
The Problem: At the start of a session, the audio is perfect. However, after 30 to 60 minutes, the quality begins to degrade. It starts with a scratchy texture and eventually becomes very "muddy."
Current Workaround: Unplugging the USB dongle and plugging it back in immediately restores the audio quality, but the issue eventually returns.
Troubleshooting Steps Taken:
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Firmware: Verified the headset is on the latest version. I discovered the dongle was outdated and have since updated the dongle firmware.
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Results after Update: The audio still degrades, though it happens slightly slower now.
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New Issue: The firmware update introduced a constant, slight white noise that wasn't there before.
Hardware Setup:
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Port: USB 3.2 Gen 1 Type-A (Tower port).
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Connection: Using the provided Razer USB Dongle.
Has anyone encountered this specific degradation issue or the white noise post-update?