I recently purchased the Razer Blackshark v2 Pro. I charged the headset, plugged in the USB device and the headset worked perfectly. I already have the Razer Synapse software and the headset enrolled in the software upon connecting.

The problem I'm having is that every time I attach the detachable microphone, the headset disconnects from Razer Synapse software and sound stops. When I unplug the microphone, sound resumes and the headset pops back into Razer Synapse.

I've set the headset and microphone as default devices and ensured the firmware was updated to the most recent update.