So, I recently bought a Razer BlackShark V2 Pro from Amazon on February 7th of 2025. I've got the proof of purchase on the app & website. I was trying to find a new headset because my old one is broken in more ways than one.
I ended up finding a cheap, but reliable priced Razer BlackShark V2 Pro headset on sale, being sold for $39.99, & I ended up buying them.
Once they arrived on the same day, I set everything up, but as soon as I ended up trying to redeem the product code that I was emailed, it said that the code was invalid (A.K.A an already redeemed code).
I did some research & found out that it was a valid Razer purchase from Amazon, especially seeing the fact that even on the Razer website, it gave me the option of choosing to buy the SAME Razer BlackShark V2 Pro on sale from the Amazon website or app.
So, I put in a support ticket (on my previous account) explaining my issues, after a few more times of trying to find solutions, I thought that if I deleted my profile & retried entering the product activation code on a different profile, that it might possibly work, but I was wrong.
I ended up making a new profile (this current profile) after my previous one was deleted, I activated the product ONCE AGAIN, after it sent me another product activation code I tried activating the new code for the product once again, & IT DID THE SAME THING AS THE PREVIOUS TIME I TRIED ACTIVATING MY PRODUCT ON THE OLD PROFILE. It said "Invalid product code."
I literally ended up buying the headset about a week ago, & the previous ticket case that I submitted on this new account (which was submitted on the 8th or 9th of February.) has not been answered yet, even despite me explaining my situation, & that I made A NEW ACCOUNT THINKING THE NEW PRODUCT ACTIVATION CODE WOULD WORK.
I just want to be able to use my new headset on my laptop, especially whenever I'd be streaming. I can't really do that if the product activation code is "invalid".
