Razer blackshark v2 pro mic not working | Razer Insider
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Razer blackshark v2 pro mic not working

M

Purchased a razer blackshark v2 pro today can not seem to get the mic to work on my pc or laptop

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    5 Replies

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • 3239 replies
    • August 29, 2023

    HI mike330,

    Did you already try the steps here? If that didn’t help, PM me the serial number of your headset so I can look into it and provide the best resolution. Thank you!

    FiszPL
    Vanguard
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    • FiszPL
    • VANGUARD
    • 7230 replies
    • August 29, 2023

    Check if your mic is not disabled on the headset itself (there’s mute button on the headset).

    If this will not work - check if microphone is not blocked in Windows 10/11 - check steps described here: https://www.dell.com/support/kbdoc/en-us/000133024/windows-10-microphone-not-working-due-to-privacy-settings

    M
    • mike330
    • Author
    • Insider Mini
    • 3 replies
    • August 29, 2023
    Razer.Aero wrote:

    HI mike330,

    Did you already try the steps here? If that didn’t help, PM me the serial number of your headset so I can look into it and provide the best resolution. Thank you!

    HAve tried all the steps provided and still won't work on pc or laptop.

    M
    • mike330
    • Author
    • Insider Mini
    • 3 replies
    • August 29, 2023
    mike330 wrote:
    Razer.Aero wrote:

    HI mike330,

    Did you already try the steps here? If that didn’t help, PM me the serial number of your headset so I can look into it and provide the best resolution. Thank you!

    HAve tried all the steps provided and still won't work on pc or laptop.

    Have sent through a pm

    Razer.Aero
    1 person likes this
    • Razer.Aero
      Razer.Aero
    M
    • mike330
    • Author
    • Insider Mini
    • 3 replies
    • August 29, 2023
    FiszPL wrote:

    Check if your mic is not disabled on the headset itself (there’s mute button on the headset).

    If this will not work - check if microphone is not blocked in Windows 10/11 - check steps described here: https://www.dell.com/support/kbdoc/en-us/000133024/windows-10-microphone-not-working-due-to-privacy-settings

    Have checked and mic wasn't muted and when did the relevant tested it only worked at 1% yet when did the wizard check apparently all is working fine 

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