Razer Blackshark V2 Pro mic not working | Razer Insider
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Question

Razer Blackshark V2 Pro mic not working

  • August 25, 2024
  • 1 reply
  • 244 views
autoAMBERUltraRed764

I have a problem. I would be very grateful if you could help me
The microphone on my Razer BlackShark V2 Pro headset is not working on my Windows 11 system. I have tried all the troubleshooting steps, including updating drivers, installing the latest version of Razer Synapse, and checking sound settings. I've tested the headset on another device and it works fine, leading me to believe the issue is specific to my current setup.
I haven't used the headset for about two months, and when I tried to connect it after that period, this problem occurred.

1.i checked Razer Support video but it didn't work.
2.it is not muted(mute button and software checked)
3.the correct input and output profile have been selected.

Diavolo
    Micelle72
    1 person likes this
    • Micelle72
      Micelle72
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    1 Reply

    Razer.sushi.boi

    Hey, @autoAMBERUltraRed764!

     

    Does it make any difference when the Razer Synapse software is temporarily disabled? You can also update your headset’s firmware. Please choose the correct variant below:

    If that didn’t work out, then shoot me a PM along with your headset’s serial number so I can look for other workarounds.

     

    *Thread locked to curb conversation to PM.

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