Hello,
My Razer BlackShark V2 Pro White Edition is still under warranty.
The detachable flexible microphone has gradually become too loose and no longer stays in the desired position during normal use. The headset has always been handled carefully and has never been dropped or damaged.
Since the microphone is removable and replaceable, I would like to know if it is possible to obtain a replacement microphone or if another warranty solution is available.
Thank you for your assistance.
Hey there,
I understand that the detachable microphone on your Razer BlackShark V2 Pro White Edition has become loose over time and no longer stays in position.
May I ask where and when you purchased the device? Additionally, please send me a private message along with your device’s serial number and proof of purchase/receipt so I can check its warranty details?
You can upload your proof of purchase using this link: https://imgur.com/upload, and once it’s uploaded, kindly send me the link via private message so I can assist you further. Thank you!
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