Hi,
I just received my BlackShark v2 pro headset and stereo is fine and all but the spatial audio isn't working at all.
When I open synapse it reccommends i change the default output from Speakers 2- Razer BlackShark V2 Pro to THX Spatial Audio but no sound can be heard at all then.
When I go to the windows control panel and to sound devices I can see the 2 listed there and when I test the stereo ones it works fine and when I test the THX ones I hear nothing either.
I've reinstalled Synapse, started it as administrator, double checked all drivers, OS and applications are up to date, rebooted, changed USB ports, etc. but nothing helps.
Can some one please help? Who knows how I can solve this issue?
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Thank you for your reply, we already have an ongoing conversation. I've updated that if you need any more info please let me know.
- Razer Support
- 7592 replies
SmokeySlim
Thank you for your reply, we already have an ongoing conversation. I've updated that if you need any more info please let me know.
Thanks for the heads up! Please wait for the Support Team's follow-up message via email. Should you need additional assistance, please send me a PM anytime.
Same exact issues. Done everything I could find online as well as uninstalling and re-installing all audio drivers not just Razer's. No fix. Smh.
Same issue here.
1. Installed Synapse
2. plugged in usb audio card with head phones.
3. set THX to defualt
4. Tried legacy update
5. tried firmware update
6. no sound......
1. Installed Synapse
2. plugged in usb audio card with head phones.
3. set THX to defualt
4. Tried legacy update
5. tried firmware update
6. no sound......
Same problem here, no fix. The Razer Kraken Tournament Edition THX headphones worked for a few minutes with synapse. Now after an hour, still cant get them to work with Synapse 
- Razer Support
- 7592 replies
bytefirstHeartGold164
Same exact issues. Done everything I could find online as well as uninstalling and re-installing all audio drivers not just Razer's. No fix. Smh.
feverSaffrontech447
Same issue here.
1. Installed Synapse
2. plugged in usb audio card with head phones.
3. set THX to defualt
4. Tried legacy update
5. tried firmware update
6. no sound......
portalEminencefront688
Same problem here, no fix. The Razer Kraken Tournament Edition THX headphones worked for a few minutes with synapse. Now after an hour, still cant get them to work with Synapse :slightly_sad:
Please submit a case to our Support Team or send me a PM so I can create it on your behalf. I’ll be locking this thread now.
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