RAZER BLACKSHARK V2 PRO - volume knob doesn't reduce volume, jumps to 94-100 always | Razer Insider
Skip to main content
Question

RAZER BLACKSHARK V2 PRO - volume knob doesn't reduce volume, jumps to 94-100 always

  • August 8, 2026
  • 1 reply
  • 8 views
E

The volume knob on my headset is behaving weird. Turning it in either direction won’t decrease the volume, instead, the slightest turn will automatically boost it to 96-100 and you’ll get that annoying double beep noise of when it’s maxed out. So I can’t reduce the volume in-game for any reason without going into the hardware app to do it. 

What gives, it’s really annoying!

This topic has been closed for replies.

1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • August 8, 2026

Hey ​@easySmokyTopazbox857,

Let me assist you with your headset. Can you disable your Synapse by following the steps from this link and check if the issue continues? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the volume wheel issue.


*Thread locked to curb conversation to PM. 

CookiesAccessibility statement