Razer BlackShark V2 - Wired Gaming Headset + USB Sound Card - FRML Packaging | Razer Insider
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Razer BlackShark V2 - Wired Gaming Headset + USB Sound Card - FRML Packaging

  • July 21, 2023
  • 1 reply
  • 98 views

spectrosimo

Cheers everybody,

 

I have bought a new headset today, and I registered it and everything is working the TXH, the tuning… I LOVE IT !

 

Although in my devices in the synapse it's not being recognized, whereas my keyboard, my mouse, and even the USB Sound card of the headset is shown.

 

I did have the same issue with 1 more previous headset, where the surround sound 7.1 was working, although the synapse did not recognize it.

 

I tried reinstalling completely everything, even deleting everything razer related of the REGEDIT. I did even reinstall my whole OS. Still, when I install the synapse 3, it's not showing my headset there.

 

Although in the minimenu:

 

 

Its recognized. But in the normal menu:

 

 

Not.

 

Every time I try to contact the RazerSupport via chat or via E-mail I cannot go through, it just keeps resetting the Homepage.

I tried a lot of things on the internet. Including the official Razer Instructions itself. Nothing seems to be working.

So here I am asking for any kind of advice or help.
WOULD HIGHLY APPRECIATE IT IF SOMEBODY FROM RAZER WOULD REPLY!

1 Reply

spectrosimo
  • Author
  • Insider Mini
  • July 21, 2023

This is the photo from the Minimenu: