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Razer BlackShark v2 X - 7.1 Surround sound issue

  • January 15, 2026
  • 1 reply
  • 8 views
Rejden5

I got the above mentioned headset as a gift for christmas. It didn’t come with the card for activating the 7.1 surround sound software. However it worked without it so I didn’t bother. I’ve been told by friends online that my mic is quiet even though its set to 100 in the settings. So i wanted to get the software in the hopes of fixing the Issue. When trying to register my device on the site, it asked for purchase date and receipt. The person who gifted me the headset didn’t keep the receipt.
Is there any other way for me to register or get the software? Or is there a way to fix the mic without the software?

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • January 16, 2026

Hi Rejden5,

I'm here to help you with your issue. You can try registering your device by creating a Razer account and uploading a photo of your headset that clearly shows the serial number as proof of purchase. Please note that having an invoice is essential for validating your device warranty.

For the microphone issue, I recommend following the troubleshooting steps provided in this Razer Support Article. If the issue persists, please send me a  PM with your device's serial number, and I'll look into other workarounds for you. All the best!


*Thread locked to curb conversation to PM.

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