Hey!
I have just bought the Razer Blackshark V2 X, activated surround sound, and tried downloading thx spatial audio. As soon as I switch to either surround sound or thx spatial virtual audio device, both video and audio just start stuttering/sort of crackles, and it just becomes unusable. With the basic realtek audio software the headset works perfectly fine.
Can anyone help why this happens?
Hi,
I also had a similar problem for this exact headset which i bought 2 days ago (i had no sound at all if i used 7.1 surround device) and found this solution to work for me on windows 11.
Had to uninstall the driver in device manager, then reinstall it adding it as legacy hardware after that i config it following the basic steps on the 7.1 sound app and now it works for me.
Hey!
I have just bought the Razer Blackshark V2 X, activated surround sound, and tried downloading thx spatial audio. As soon as I switch to either surround sound or thx spatial virtual audio device, both video and audio just start stuttering/sort of crackles, and it just becomes unusable. With the basic realtek audio software the headset works perfectly fine.
Can anyone help why this happens?
Hello geoVeronicaguide838,
The Razer BlackShark V2 X features 7.1 Surround Sound for added immersion across music, movies, and games, and it doesn’t support THX Spatial audio. You can download the software from this link and follow the steps to activate the 7.1 Surround Sound. Should you need further assistance, PM me with your device serial number so I can verify its model and assist you accordingly. All the best!
*Thread locked to curb the conversation to PMs.
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