Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help
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+1Return and get it from more viable source.
+1THE-BYE-BYE-MAN wrote:
i cant return it it gonna take too much time
It may be fake, that’s why you cannot register it...
no when i but the device serial number it shows me that same product i bought with the same serial number and the same product number that i have on my Razer Blackshark v2 x
+1THE-BYE-BYE-MAN wrote:
no when i but the device serial number it shows me that same product i bought with the same serial number and the same product number that i have on my Razer Blackshark v2 x
Becuase they’re using legit (already registered/used) serial number, that’s “normal” on the fake Razer products.
but thats dose not mean that the product i have is fake i saw another ppl having the same problem as me and it got resolved, is there any way to see if my product is fake?
- Razer Support
- 3229 replies
THE-BYE-BYE-MAN wrote:
Hi THE-BYE-BYE-MAN,
I’ve responded to your PM. Please share your headset serial number and proof of purchase so I can verify if the store or reseller is authorized by Razer. Save the shareable files via any online drive account listed here. I hope to hear from you soon.
*Thread locked to curb the conversation to PMs.
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