Hi
I bough a Blackshark v2 X yesterday but the mic does not work. my pc 3.5mm ports are fine (i tested rear and front with another mic and it worked). I tried on another pc and the razer mic worked well. i tried every possible software solution i saw on the web as well as razer forum, but nothing has changed.
I'm devastated right now. what should i do ?
Hello there,
Check the audio ports and audio jack for any dirt or debris that can cause the issue and that the audio jack is securely inserted into the audio port. A Q-tip and cloth can be used to clean the audio jack and ports. You can also reintsall your audio drivers by following the steps below:
Press Windows key + S on the keyboard to open the Search bar.
Type in "Device Manager" and hit enter.
Expand "Audio inputs and outputs".
Right-click on "Speakers (Realtek High Definition Audio)".
Select "Uninstall device".
If that didn’t work then you can shoot me a PM along with your headset’s serial number so I can look for other troubleshooting steps.
*Thread locked to curb conversation to PM.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
