Razer Blackshark v2 X Surround Sound card | Razer Insider
Skip to main content

Razer Blackshark v2 X Surround Sound card

  • September 28, 2020
  • 6 replies
  • 17 views
D
So i recently on the 15th of September purchased a Blackshark x. I bought it for the reason that i enjoy long gaming and had a original blackshark a while ago. But when it arrived i couldnt put the surround sound code in since it arrived ripped in several pieces. I registered the headset to my account and thats all i seem to be able to do. Is there any chance that i can recover the code that i got with my order?
This topic has been closed for replies.

6 Replies

Razer.Speedcr0ss
10180242558
So i recently on the 15th of September purchased a Blackshark x. I bought it for the reason that i enjoy long gaming and had a original blackshark a while ago. But when it arrived i couldnt put the surround sound code in since it arrived ripped in several pieces. I registered the headset to my account and thats all i seem to be able to do. Is there any chance that i can recover the code that i got with my order?
Hi there! Thanks for posting your concern here. That's odd since the code is inside the package. Please be aware that this is not covered by Razer's limited warranty. By the way, have you registered the device? Also, have you contacted our Support Team? If yes, please send me your case number or email address together with the headset's serial number via PM so I can check your account. Let's continue from there.
N
  • nisan2011
  • October 7, 2020
but where is it inside?
Razer.Speedcr0ss
nisan2011
but where is it inside?
Hello there! Thanks for posting your inquiry here. Our authorized reseller sends a 7.1 Surround Sound code activation card if you purchase a Razer Kraken 2019. Kraken X, and Razer Blackshark V2 X. Please click this link to know our nearest authorized reseller in your area.
D
Razer.SpeedCr0ss
Hi there! Thanks for posting your concern here. That's odd since the code is inside the package. Please be aware that this is not covered by Razer's limited warranty. By the way, have you registered the device? Also, have you contacted our Support Team? If yes, please send me your case number or email address together with the headset's serial number via PM so I can check your account. Let's continue from there.
i did contact the support team but i didnt respond in time i registered my device and here is some pictures of it Product name: Razer BlackShark v2 X Serial number: (*Omitted) Product number: (*Omitted)
D
DumbThiccJonny
i did contact the support team but i didnt respond in time i registered my device and here is some pictures of it Product name: Razer BlackShark v2 X Serial number: (*Omitted) Product number: (*Omitted)
and to emphansize it did come with a card but it was ripped in several pieces making it unreadable
Razer.Speedcr0ss
DumbThiccJonny
and to emphansize it did come with a card but it was ripped in several pieces making it unreadable
That's a bummer. By the way, do you have an existing case number? Please send me a PM together with the email address associated to your Razer or your case number so I can check your contact history. Let's continue from there.
CookiesCookie settingsAccessibility statement