Razer blackshark v2x. Very quiet microphone on xbox

Hello. A very quiet microphone when I use it on xbox.The microphone only works when you shout into it right next to your mouth. All the sensitivity and volume settings are turned to the maximum.However, if I use them in my phone, the microphone works well.How to solve this problem? I bought these headphones to play xbox, not a phone. Meanwhile, the $2 Chinese headphones sound good.