I have only had my blackshark v3 pro for xbox/ pc for four months and the dongle has failed already for such a high price i would expect it to last for quite a while. can I get a replacement please.
Razer blackshark v3 dongle
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- Razer Support
Hey there,
I understand that you are experiencing an issue with your Razer BlackShark V3 Pro for Xbox/PC, specifically that the dongle has stopped working after only four months of use.
To better assist you, may I please ask what troubleshooting steps you have already tried to resolve the issue with the dongle? This will help us avoid repeating steps and assist you further.
Additionally, please send me a PM together with your device’s serial number and your proof purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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